filber Privacy Policy – How Your Personal Data Is Handled

When you create an account or use the filber platform, we collect certain personal information that is necessary to provide you with a safe and functional service. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes as required under Philippine regulations. We also collect financial information such as your preferred payment method details — for example, your GCash or Maya account reference — so that deposits and withdrawals can be processed accurately and securely. When you browse or use the platform, we automatically collect technical data including your IP address, device type, browser version, operating system, and session activity logs; this information helps us maintain platform stability and detect unusual or potentially fraudulent behaviour. If you contact our support team, we retain records of that correspondence, including any attachments you send, so that we can follow up effectively and maintain a consistent service history. We only collect information that is genuinely needed for the purposes described in this policy, and we do not ask for data that is irrelevant to your use of the platform.

The personal data we collect is used primarily to operate and improve the filber platform for players across the Philippines. Your account information is used to verify your identity, process transactions, and ensure that only eligible players — those aged 21 and above — can access real-money gaming features on the platform. Technical and usage data helps our engineering team identify performance issues, optimise the mobile experience, and roll out improvements to the sports betting and game lobby sections. We may use your contact details to send you important service notifications, such as updates to these policies, security alerts, or information about your account status; we do not send unsolicited marketing messages without your explicit consent. Aggregated and anonymised data — which cannot be used to identify you personally — may be used for internal analytics, product planning, and reporting purposes. We do not use your personal data to make fully automated decisions that produce significant legal effects on you without human review.

filber does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes — this is a firm commitment we make to every player on our platform. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; these partners are contractually bound to handle your data only as instructed by us and in accordance with applicable Philippine data protection law. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or courts — for example, in connection with anti-money laundering obligations or a valid court order. If filber undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under terms that maintain the same level of protection described in this policy. We will always inform you of any material changes to how your data is shared, to the extent permitted by law.

The filber platform uses cookies and similar tracking technologies to deliver a smooth, personalised experience for players in the Philippines. Essential cookies are strictly necessary for the platform to function — they keep you logged in, remember your session preferences, and ensure that security checks work correctly; these cannot be disabled without affecting your ability to use the platform. Functional cookies remember your settings and preferences, such as your preferred language or display options, so that you do not have to reconfigure them on every visit. Analytics cookies help us understand how players navigate the platform — which pages are visited most, where users drop off, and how long sessions typically last — so that we can make informed improvements. You can manage your cookie preferences through your browser settings at any time; however, please note that disabling certain cookies may limit the functionality available to you. We do not use cookies to track your activity on third-party websites outside of the filber platform.

As a player based in the Philippines, you have a number of rights in relation to the personal data that filber holds about you, and we are committed to honouring those rights promptly and transparently. You have the right to access a copy of the personal information we hold about you, and to request that any inaccurate or incomplete data be corrected without undue delay. You may request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we are required to comply with. You also have the right to object to certain types of processing, and to request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page; we aim to respond to all data rights requests within 30 days. If you are not satisfied with our response, you have the right to raise a complaint with the relevant Philippine data protection authority.

Protecting your personal data is a core responsibility that filber takes seriously at every level of our platform operations. We implement industry-standard technical safeguards including encryption of data in transit using TLS, secure storage with access controls, and regular security assessments to identify and address potential vulnerabilities before they can be exploited. Access to personal data within our organisation is restricted on a strict need-to-know basis — only staff members who require access to perform their specific job functions are permitted to view or process player information. We maintain detailed audit logs of data access and processing activities, which are reviewed regularly as part of our internal compliance programme. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes required by applicable law. We encourage you to also take steps to protect your own account by using a strong, unique password and by contacting us immediately if you suspect any unauthorised access.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way filber handles your personal data, please do not hesitate to get in touch with our support team. You can reach us by email at [email protected] — please include your registered account name and a clear description of your query so that we can assist you as efficiently as possible. For data rights requests specifically, please indicate in your message which right you wish to exercise and provide any relevant details that will help us locate your records accurately. We aim to acknowledge all privacy-related enquiries within two business days and to provide a full response within 30 days of receipt. If you would like to review the full terms that govern your use of the platform, please visit our Terms and Conditions page, and for guidance on responsible play, see our Responsible Gaming page. We may update this Privacy Policy from time to time; the most current version will always be available at this URL, and the "Last updated" date at the top of the page will reflect any changes.